Mr D referred himself to our stage one hostel for single males in
June 2017. He'd been living on the streets in Luton after losing his
accommodation and had struggled with drug addiction for many
years. He recognised a pattern but felt unable to progress without
housing and was also finding it difficult to maintain a healthy
relationship with his family.
During his time with us, Mr D started attending regular support
sessions with a local drug and alcohol agency. He also had regular
coaching sessions with us and managed to gain control of his finances
He's now able to recognise when he's at risk of relapsing
and can manage these thoughts. Mr D started a level 2 college course
in September and has moved to our second stage hostel.
Coaching for confidence
A young mother living in one of our hostels fell into serious rent
arrears because she'd forgotten to tell the council about her change
of circumstances. The team worked hard to connect with the resident
and, using coaching techniques, helped her rebuild her confidence
to take the appropriate action. Her benefits were reinstated, and she
now communicates well with us.
In control of emotions
We were receiving several complaints a week about the
antisocial behaviour of a young woman living in one of our
hostels. One of our coaches intervened and held some intensive
sessions with her. This helped the young woman open up and
be able to explain that she wanted to change her behaviour but
didn't know how. Our staff began to work with her to resolve
this, and she's learned to react differently to situations. As a
result, we haven't had any more complaints about her behaviour.
Moving on positively
Over the last year, 36 of our residents have moved out of
supported housing accommodation and have secured their own
tenancy – either privately, through the council or with a housing
association. Several of our residents have also gone on to study
full time at university.