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Luton Community Housing

Human Resources

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Bringing out the best in people


This year, our HR and learning and development team has focused on three great projects.

A good day every day

Our Work Positive initiative is all about improving the health, happiness and wellbeing of our people to ensure they have a good day at work. It kicked off with a really interesting launch day in January with mindfulness taster sessions, a mental wellbeing presentation, a bring-and-share lunch and a smoothie bar. The programme has continued with workshops on brainfriendly working and resilience.

Recruitment refresh

We've made it a priority to attract the best possible candidates for our roles and have tackled this in a number of ways.

This year we've worked with Networx to introduce an online application form and electronic candidate management system. It's improved the application journey and will help us attract better quality candidates.

We've also used more selection days as an alternative to traditional interviews. This gives candidates a chance to really get to know us, and our recruiting managers an opportunity to see them perform in different contexts.

Using psychometric assessments has added another dimension to our decision making too. And our improved role profiles give candidates a clear overview of what we're looking for, which will also help us attract the most suitable people for each role.

More interaction

Our Interact project has continued to develop the way we communicate with one another. It's given us a much deeper understanding of each other's roles through activities such as job shadowing, cross-department working groups and department updates in meetings.

We've developed the functionality of LCH Interact, our online HR tool, so it can be used for personal reviews and give our people ownership of their development plans.

As our teams are increasingly agile in their working, using Skype and other remote tools has also helped us stay connected.

It's all about people power

We believe that being successful is about helping others to be successful.

A virtuous circle

Glasshouse Organisational Development is our commercial HR Consultancy that helps businesses to bloom by inspiring positive people management. In doing this, it provides valuable extra income for us to invest in affordable housing and support.

Glasshouse has continued to grow this year, supporting 14 external clients in housing associations, charities and private businesses. We've helped business leaders to refocus their people plans and provided the expertise, tools and coaching to shape new ways of working that better reflect their business goals.

Strong leaders

Claire McDonald (Head of HR & Organisational Development) and Amanda Bentley (HR & Learning Development Manager) run Glasshouse. Together, they think big and differently, recognising that the key to a happy, productive workplace is engaging people creatively and empowering them.

Claire, Amanda and Lynda (our CEO) have also become accredited Thomas International Practitioners. We're now even better equipped to help clients understand people behaviours and coach them in influencing positivity and innovation in the workplace. All of which will have a direct impact on their business growth.