Software takes the strain
We've made several improvements to SDM, our new
housing and finance software system. These include
setting up paper-free invoice processing, purchase
order processing and automated sales invoicing.
We're also working towards introducing a customer
portal, which will enable customers to access their
rent statements, pay their rents and report repairs.
Other improvements we need to work on are setting
up the property register on SDM as it's currently
being managed on a spreadsheet. And we plan to
start using SDM to manage our void and bad debt
processes and the landlord and tenant recharge
Several days saved
We've significantly reduced the time it takes to run
our payroll, reducing it from three to five days each
month to just two. This is thanks to our new payroll
system, Accord Payroll. We're now planning other
improvements to Accord Payroll, such as adding our
two sick pay schemes to further simplify processes.
Free to flourish
Our teams have really benefited over the last year
from our cloud network. They now have seamless
access to the tools they use as well as email and
instant messaging. And they can access, edit and
share documents anywhere at any time and do that
individually or together. We're also planning to make
more use of file sharing software or apps to improve
our teams' cohesiveness.
Our teams have also gained more agility by being
able to make calls from either their cloud telephony
handsets, company mobile phones or via the
software on their laptop (using a headset). We have
had some problems with our new cloud telephony
system though, including call quality and reliability.
We're working on resolving this with 8x8 (the system
provider) via ACS (our computer support firm).