CGS is providing an income stream that we can reinvest in our
services and properties for affordable rent. And it's offering great
employment and training opportunities for some of the most
hard-to-reach people living in supported accommodation in
some of Luton's most deprived areas.
This year, CGS introduced a waste clearance service. This has
significantly increased the volume of its business and provided
new employment opportunities for vulnerable people in the
CGS turns lives around
In 2015, Craige was made homeless and lost access to his
children. After getting a job in the CGS team he managed to
get his own flat and has rebuilt relationships with most of his
children. Not only that, he's now secured a fulltime Team Leader
role with CGS and says:
"I plan to thrive with my job and keep rising within
Dean, another CGS employee, also found that getting a role with
the company was critical in his rise from living on the streets and
"a big help with [his] mind frame".
He's now secured his own flat too and has a fulltime job at CGS.
We've met all our service delivery targets again this year and,
in line with our KPIs, have:
- Generated a great social return on investment – for every
pound we've spent, 56p was used to create social impact for
- Helped 11 people to gain sustainable fulltime or part-time
- Given employment support and guidance to 14 people in
the local community.
- Provided more than five accredited employability
- Helped three people with financial difficulties to access
appropriate benefits and secure themselves a source of
- Helped three people with housing needs to gain a positive
improvement in their accommodation and housing status.
- Offered all employees flexible working patterns that allow
them to meet other commitments, particularly childcare.
- Resolved around 70% of complaints or concerns received in
the last quarter within 72 hours, and 100% within the week
they were received.
CGS has also provided void cleaning services to our in-house
maintenance team to improve the quality and cleanliness
of our re-let properties, which has reduced our void period
Plans for the future
We'll continue developing CGS and over the next year aim to:
- Introduce a community service to support people over 60
years, or those with musculoskeletal problems, to help
maintain their garden for free.
- Launch a new training facility for local residents, which will
help to achieve even more success through our Support to
- Establish strong connections with other local agencies,
especially NOAH, to foster opportunities for volunteering
and apprenticeships for local residents.
- Develop close relationships with organisations such as
Macmillan Cancer Support locally, and Keech Hospice Care,
to provide free gardening services for people in their care.